Frequently Asked Questions (FAQs)
1. What types of jewellery do you specialize in?
We specialize in 22 Karat gold jewellery, including necklaces, rings, bangles, earrings, pendants, bracelets, and customized pieces. Many of our designs are studded with American Diamonds and colored stones.
2. Where are you located?
Our company is registered in Ajman, United Arab Emirates. We currently cater to clients across the UAE and are expanding our reach to Dubai, Abu Dhabi, and India.
3. Do you offer customized jewellery designs?
Yes, we offer fully customized jewellery based on customer requirements. Our in-house and freelance designers use advanced CAD technology to bring your vision to life.
4. Can I place an order online?
We are currently in the process of expanding our digital presence. Please contact us directly through our website or social media handles to place an order or inquire about products.
5. Are your products BIS hallmarked or certified for purity?
Yes, we follow stringent quality control measures and ensure that our gold jewellery meets purity standards up to 22 Karats, as per customer specifications.
6. Do you offer jewellery for weddings and special occasions?
Absolutely. We have a wide range of exclusive jewellery collections designed especially for weddings, festivals, and other celebrations.
7. How long does it take to manufacture and deliver an order?
Thanks to our advanced manufacturing setup, we typically deliver within 72 hours from order confirmation, depending on the product and customization required.
8. Do you have a physical showroom?
We currently serve clients via wholesale and boutique partnerships. In 2025, we are launching international-standard showrooms in Dubai and Abu Dhabi.
9. Is international shipping available?
At the moment, we cater primarily to customers in the UAE. However, we are planning to expand our services to other GCC countries and India soon.
10. Do you deal directly with end-customers or only B2B?
Our primary business model is B2C and B2B. We cater to both end-consumers and resellers such as wholesalers, boutique stores, and jewellery retailers.
11. Can I visit your facility to see how jewellery is made?
For security and operational reasons, visits to our manufacturing unit are currently restricted. However, we plan to host walkthrough experiences in the future.
12. Do you provide after-sales support or repair services?
Yes, we offer after-sales support. Please contact us for details regarding repair, resizing, or polishing services for your purchased jewellery.
13. Are your designers trained in the latest jewellery trends?
Yes, our in-house and freelance designers are highly experienced and stay updated with the latest market trends and styles.
14. What sets Alam Al Hayat apart from other jewellery brands?
Our deep understanding of regional tastes, fast manufacturing turnaround, customized offerings, and commitment to quality distinguish us in the gold jewellery market.
15. How can I contact Alam Al Hayat Jewellers?
You can reach us through the contact form on our website www.alamalhayat.com or message us on our social media platforms.